Legal information
General conditions
Terms of use of the tsenovgroup.com website, which is maintained by [company — to be confirmed].
Contents
1. General provisions
1.1. These terms govern the relationship between [company — to be confirmed] (hereinafter "the Trader" or "we") and the users of the website at tsenovgroup.com (hereinafter "the Website") when they browse and use it.
1.2. By using the Website you accept these terms. You can read, save and print them at any time from this page.
1.3. Where the user is a consumer within the meaning of the Consumer Protection Act (a natural person acting for purposes outside their trade or profession), all the rights that the law gives them also apply. Nothing in these terms limits those rights.
1.4. If a separate contract has been signed with you or an individual quote has been sent to you, they take precedence over these terms.
2. Trader details
Information under Art. 4 of the Electronic Commerce Act:
| Name | [company — to be confirmed] |
| Company ID (EIK) | [EIK — to be confirmed] |
| Registered office and management address | [registered office and management address — to be confirmed] |
| Correspondence address | Sofia, Druzhba housing estate [exact address — to be confirmed] |
| Phone | +359 887 606 185 (round the clock) |
| Tsenovgroup@gmail.com | |
| Registration | Commercial Register and Register of Non-Profit Legal Entities at the Registry Agency |
Supervisory authorities:
- Consumer Protection Commission (CPC): kzp.bg, phone 0700 111 22.
- Commission for Personal Data Protection (CPDP): Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd, cpdp.bg.
3. Definitions
- User – any person who browses or uses the Website.
- Consumer – a natural person who buys products or uses services for purposes outside their trade or profession.
4. Use of the website
4.1. Access to the Website is free and open. Internet connection costs are borne by the user.
4.2. The user uses the Website in good faith and in accordance with the law. It is not permitted to disrupt the operation of the Website, attempt unauthorised access to it, or send malicious code, spam or content that breaches the law, the rights of others or good morals.
4.3. The information on the Website is for information purposes. We aim to keep it accurate and up to date, but it may be changed without notice.
4.4. The Website may contain links to third-party websites. We do not manage these websites and their own terms apply to them.
4.5. We may restrict the access of a user who breaches these terms.
5. Intellectual property
5.1. The content of the Website (texts, photos, logos, design) is the property of the Trader or is used with permission. Its use without written consent is prohibited.
6. Liability
6.1. The Website may be temporarily unavailable due to maintenance or technical reasons. The Trader is not liable for damages arising from such an interruption.
6.2. The Trader is not liable for the content or operation of third-party websites to which the Website links.
6.3. The Trader is not liable for non-performance caused by force majeure (natural disasters, fires, strikes, supply interruptions, actions of state authorities, etc.). In such a case the time limits are extended by the duration of the event and we will notify you without delay.
6.4. The limitations of liability in these terms do not affect liability for damages caused intentionally or through gross negligence, nor the statutory rights of consumers.
7. Personal data
The Trader processes the personal data you provide when you write to us or call us, in order to reply to you and to fulfil its legal obligations. The details (what data, why, how long we keep it and what rights you have) are described in the Privacy Policy, and the use of cookies – in the Cookie Policy.
8. Dispute resolution
8.1. We will try to resolve any dispute through conversation. Write to us at Tsenovgroup@gmail.com.
8.2. As a consumer, you can file a complaint with the Consumer Protection Commission or turn to the General Conciliation Commission for out-of-court resolution of consumer disputes. A list of the alternative dispute resolution bodies is published on the CPC website. If you live in another EU country, you can also turn to the European Consumer Centre in Bulgaria.
8.3. If the dispute is not resolved in this way, it is referred to the competent Bulgarian court.
8.4. Bulgarian law applies to these terms and to contracts with the Trader. If you are a consumer habitually resident in another EU country, you keep the protection of the mandatory rules of that country.
9. Changes and applicable law
9.1. The Trader may change these terms. Changes are published on this page with a new effective date and apply from that date.
9.2. If any provision is found to be invalid, this does not affect the remaining provisions.
9.3. Matters not covered are governed by the Obligations and Contracts Act, the Electronic Commerce Act, the Copyright and Related Rights Act and other Bulgarian legislation.
9.4. These terms are in force from [launch date of the new website]